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Dryer Died...

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BirdOPrey5 [JU]

Archived
Purchased 7/20/2005... installed probably a month later...

Put a load of wet towels in last night... it tried to start- heard some grinding noises... then all the lights started blinking and things were beeping- when I opened the top (it's a top loading dryer) the drum had already spun and there was a sticker that basically said "if you can read this, call a service technician" and instructiosn for manually removing your now-stuck items...

So I have like 8 towels hang drying around the basement...

I have the extended warranty from Lowes, called them last night and got an appointment easy enough for this Thursday between "8 and 5" but the repair company on the other side of NYC will call to give a better estimate... This morning they called to confirm the appointment... between "10 and 4" - Big help.

I just hope they can fix this thing and not first have to order parts. :banghead:
 
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BirdOPrey5 [JU]

Archived
http://products.howstuffworks.com/f...ing-dryer-degx1-electric-dggx1-gas-review.htm

Fisher Paykel



Finally, there's a dryer that's different. Fisher & Paykel's dryer, the DEGX1, which is available in both gas (as the DGGX1) and electric versions, delivers innovation to the dryer clones that have long been a fixture in the appliance store.

This dryer, unlike any we've seen before, loads from the top. No more bending, stooping, or moving clothes from a top-loading appliance to a front-loading one. The ergonomic benefits and reduction of strain on the body with this system are obvious.

More common, although also technologically advanced, is the included moisture sensor. This sensor measures the amount of moisture in clothing and adjusts selected cycles accordingly. This eliminates under-drying as well as damage to fibers exposed to over-drying.

Tangling, twisting, and wrinkling of clothing is also reduced in this dryer, thanks to a drum that regularly reverses direction. Equipped with a high-quality, durable stainless-steel drum, this unique model's somewhat higher price seems justified. Fully featured with a wide range of settings and temperature options, this dryer provides optimal care for most all fabrics. Separate cycles are included for denim and wrinkle prevention.

With a 6.2-cubic-foot capacity, this is not the largest dryer on the market, but it is of sufficient size to handle the large loads produced by a growing family. Fairly new to the American market, Fisher & Paykel is a New Zealand based company that is quickly developing a strong reputation for quality products in the U.S. marketplace.

Not content with just a new load pattern, Fisher & Paykel has also equipped the revolutionary DEGX1 dryer with a self-cleaning lint filter that eliminates regular emptying. Instead of filling a lint filter with each load, this system continually removes lint buildup and deposits it into a super-size lint bucket that requires infrequent cleaning.

Pros: Loads ergonomically from the top, offers a super-size lint bucket and a moisture sensor for accurate drying. Has a stainless steel drum.
Cons: Somewhat higher in price, but a good value for the upgraded features
Click to expand...
 
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grigsby [JU]

Archived
They usually carry everything they need to fix that stuff on the truck.....They seem to deal with the same issues over and over again.

Be glad you have the warranty.....My refrigerator had a solenoid go out for the freezer side. I was out of town and it was just my wife so I called to have someone come and fix it....$200+ for a damn solenoid that cost $10 and 5 minutes of effort to fix....I was not pleased.


*Edit oh crap you bought Fisher & Paykel nope they aren't likely to have the parts on hand. Sorry should have bought mainstream appliance.
 
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Hubjeep [JU]

Archived
When ma' was looking into appliances for her kitchen, once considered was teh F&P DishDraw, but reliability reviews were awful. :naw: Went with Miele instead.
 
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techwrtr2 [JU]

Archived
They won't have parts and it will take them at least three weeks to get them. :jump:

Have any body you can mooch laundry services from? Depending on the service provider, they may or may not have parts. Comes down to how often they work on that particular machine and how unique the parts required actually are. The time span they gave you is normal, and after working in the field service world I find it normal. The tech cannot predict what they will run into on each prior call. Better customer service on their part would include updates to you indicating where they are in their route and revised etas. But that probably won't happen. If they give you a time, consider it very approximate and don't get stirred up if they are not their exactly at that time.
 
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BirdOPrey5 [JU]

Archived
I won't be there, my dad will stay home and wait for them... they said a tech will call when he is on his way.

As for the parts, the only thing I can hope for is that it's been 2+ years now that Lowes have been selling this brand so the companies that Lowes contract to should have had suffcient time to learn about it and have regular parts.

This dryer worked great for a year... then one weekend my aunt came over (when my dad was in the hospital) and decided she would clean the house- this included putting those throw-rugs in the bathroom into the washer and dryer... the dryer made some funky noises after that and never sounded the same since- it used to be near silent and ever since then it made a loud clunking noise every time the drug speeds up or slows down... So much so I could hear it from my bedroom.
 
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techwrtr2 [JU]

Archived
Again it all depends on how often they use those parts. I recently cut my inventory by about half, perhaps more, because much of that inventory sat untouched for 3 years. If the product is something I rarely work on, I'm not going to keep parts for it unless they are sufficiently generic to be used on other makes/models.
 
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Stormchaser [JU]

Archived
My wife and I had a HUGE fiasco with Best Buy over our Dryer. We had something crap out, they came out and had to "get parts" 2 weeks later, no sign of anyone. They couldn't find the orginal work order, nothing. They had no papertrail or nothing. Got in a huge pissing match. They finally ended up replacing the whole dryer
 
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mud-man [JU]

Archived
Turds and their expensive appliances, my dryer is over 10 yeas old and when it dies I can take it apart and fix it very easy and dries my clothes just as dry as $500 to 1k dryers.

Most of JU is a Salesman’s wet dream.
 
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techwrtr2 [JU]

Archived
Hubjeep said:
My local appliance store is in a buyers group that can get damn good prices, they even have a 115% price guarantee.
Click to expand...
A lot of the smaller guys are in groups like that, enables them to compete with the big box places. When I buy me a chest freezer, I'll buy it from a store down the road from me and will deliver it for free... which means trucking the thing up some steep stairs.
 
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HDC [JU]

Archived
You guys are pansies. As long as it's out of warranty, just open up the machine and fix it yerself. My Maytag's been making threatening to throw a shoe noises in the past few weeks so I tore into it myself. Some of the plastic collar stiffeners from my husband's dress shirts had worked themselves out of the tumbler and into the felt gasket on the front. The gasket was torn so the tumbler was walking around inside it's mounts. I ordered new gaskets on Sunday online and will be putting them in today or tomorrow once they arrive.

So easy a girl can do it.
 
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techwrtr2 [JU]

Archived
HDC said:
You guys are pansies. As long as it's out of warranty, just open up the machine and fix it yerself. My Maytag's been making threatening to throw a shoe noises in the past few weeks so I tore into it myself. Some of the plastic collar stiffeners from my husband's dress shirts had worked themselves out of the tumbler and into the felt gasket on the front. The gasket was torn so the tumbler was walking around inside it's mounts. I ordered new gaskets on Sunday online and will be putting them in today or tomorrow once they arrive.

So easy a girl can do it.
Click to expand...
Joe will pay you to visit NYC for a house call.
 
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ClownFish [JU]

Archived
Warranty is crap anyway. The "MayTag" repairman had to replace the transmission in our 2 year old washer under warranty. It cost me $182 for labor. When the motor went a month later the tech ordered the part and we waited a week before it arrived. He called to set up a date to install a week later but I just installed it myself and told them I got tired of waiting. I also told them not to send a bill. They didn't and called a week later for a customer sat survey. I told them it sucked. Just tear into it. They aren't that complicated.
 
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